Skills Coaching: How to Say No

Steve Jobs, the American inventor best known for founding Apple, once said, “People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are.” 

This is such a big challenge especially if you work in a field serving customers where you may believe you don’t have the luxury to say no to requests. However, oftentimes your success will depend on just saying NO. 

But how do you know when is it OK to say no? And how can you say no without upsetting people?  In this episode you will learn a framework for sayying No.

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